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Amadeus GDS

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Description

This Amadeus GDS training course teaches you how to operate the world’s leading Global Distribution System used by airlines, travel agencies, hotels, and tour operators for bookings, reservations, and ticketing. You will master encoding and decoding, PNR creation, fare quoting, ticketing, hotel and car reservations, and real-world travel agency workflows — preparing you for in-demand roles in Nigeria’s travel and tourism industry and globally.

Course Content

Module 1: Introduction to Amadeus GDS

  • Overview of Global Distribution Systems
  • History and role of Amadeus
  • Logging in and navigating the interface
  • Command-based vs graphical entry

Module 2: Encoding and Decoding

  • Airlines, airports and city codes
  • Country and currency codes
  • Help system and reference commands
  • Timetables and minimum connection times

Module 3: Availability and Schedules

  • Checking flight availability
  • Reading availability screens
  • Schedule display and timetable commands
  • Direct access to airline inventories

Module 4: PNR Creation and Selling

  • Selling air segments from availability
  • Building a Passenger Name Record (PNR)
  • Mandatory PNR elements
  • Special service requests and remarks

Module 5: Fares, Pricing and Ticketing

  • Displaying and interpreting fare quotes
  • Informative pricing and fare rules
  • Ticketing time limits
  • Issuing electronic tickets

Module 6: PNR Modifications and Queues

  • Modifying and cancelling PNRs
  • Splitting and dividing bookings
  • Working with queues
  • Retrieving past bookings

Module 7: Hotels, Cars and Ancillaries

  • Booking hotel accommodations
  • Car rental reservations
  • Adding ancillary services
  • Cross-selling travel products

Module 8: Reports, Refunds and Career

  • Generating sales reports
  • Refunds, voids and exchanges
  • Real-world booking scenarios
  • Career paths and Amadeus certification

Duration: 6 – 8 weeks

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