As AI rapidly reshapes the workplace, organizations are seeking professionals who can do more than just interact with AI, individuals are needed who can design intelligent, automated systems that drive measurable results. Workflow automation powered by AI agents is emerging as a critical skill for professionals who want to lead innovation, boost efficiency, and reduce manual work across teams and functions.
This course is built for professionals ready to move from AI tinkering to building real, automated systems. No coding required. Ideal for those in Operations, Marketing, Education, HR, Consulting, and Entrepreneurship.
Module 1: Introduction to AI and Automation Fundamentals
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- Defining AI, Machine Learning, and Automation.
- Impact of AI on business and productivity.
- Identifying automation opportunities and defining goals
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Module 2: Essential No-Code Automation Tools
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- Introduction to Make.com, Zapier, and Airtable.
- Building basic workflows (Triggers, Actions, Logic).
- Connecting applications (Email, CRM, Spreadsheets).
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Module 3: AI Integration & Workflow Automation
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- Integrating LLMs (ChatGPT, Claude) into workflows.
- Structuring, summarizing, and extracting data from documents.
- Building, testing, and iterating on AI agents.
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Module 4: Chatbot Development & Customer Support
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- Designing conversational flows using platforms like n8n, Zapier, activepieces or Make.com.
- Implementing, training, and deploying AI chatbots.
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Module 5: Advanced AI Concepts & Ethics
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- Emotionally intelligent AI and sentiment analysis.
- Ethical AI, data security, and bias management.
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Module 6: Final Project & Implementation
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- Building a complete, automated end-to-end system.
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